Donaldson Brown and Folio
Folio is a digital platform that provides a modern insurance experience for advisers and their customers, learn more about Folio here. We have identified Folio as a way for Donaldson Brown to scale and enhance our customer service by supplementing it with a digital component.
If you haven't already, download the Folio app below and sign up with the same email you used for the Southern Cross portal.
We want your feedback!
After you have had a look around the Folio app, please go to the link below to complete
the feedback form. Completing the form puts you into the draw to win a $100 voucher
Frequently Asked Questions
Where can I see a breakdown of the benefits provided by my employer?
What do I get as part of the Donaldson Brown provided health scheme?
Donaldson Brown have paid for you to have the Wellbeing Two $500 excess plan which includes cover for cancer care, surgical treatment, specialist consultations, diagnostic imaging and other tests after three months of employment with us.
Can I add extra cover or people to the benefits provided to me by Donaldson Brown?
Yes you can add other people to your cover (like partners or children) and Southern Cross have several modules that you can add onto your base cover. You can view them here: Click here to view them
Or you can contact your Donaldson Brown adviser via the Folio app or on GroupAdmin@dbib.co.nz
How can I make a claim?
Does my policy cover qualifying pre-existing conditions?
Yes as a Donaldson Brown employee you are covered for qualifying pre-existing conditions. Speak to your adviser at Groupadmin@dbib.co.nz for more information on what is included in qualifying pre-existing conditions.
Can I remove my policy excess?
Yes you have the option of take the policy excess off for an additional premium which would be paid for by you.
Contact your Donaldson Brown adviser via the Folio app or on GroupAdmin@dbib.co.nz
What if I'm leaving my employer?
Contact your Donaldson Brown adviser via the Folio app or on GroupAdmin@dbib.co.nz to get information and pricing on continuing your cover.
Can I review my other insurance?
Yes, contact your Donaldson Brown adviser via the Folio app or on GroupAdmin@dbib.co.nz
What is Folio?
Folio is a software platform that helps you manage all of your insurance policies in one place. Folio also connects you with your insurance advisor at Donaldson Brown.
How do I access my Folio?
You can download the app from your chosen app store or sign up and login at www.folio.insure.
Can I add more insurance policies to my Folio?
Yes you can add all of your insurance policies into your Folio, not just the health insurance provided by your employer. Login into Folio at www.folio.insure and simply drag and drop in your existing policy schedules and Folio will do the rest!